BUILT TO BANK
Rebuilding online banking for a million members
PROJECT BRIEF
A skin-to-skeleton rebuild. New design system, new banking platform, new technology, all at once, giving members a modern, faster and trustworthy way to bank.
ROLE
- Design system lead
- Journey owner
TIMELINE
18 months, in progress
SCOPE
Build a whole new online banking experience for 1M+ members
PLATFORM
Web, iOS, Android
TEAM
20+ people product team with Designers, Devs, PO and BA
Product design roadmap
Transferring to a new banking platform sounds exciting. However, over 70% of our existing journeys were not covered in vendor’s out-of-the-box.
Product design roadmap
Transferring to a new banking platform sounds exciting. However, over 70% of our existing journeys were not covered in vendor’s out-of-the-box.
BEFORE
AFTER
(Visual of the phase 1 journey categorize)
01 - FOUNDATION
THE SYSTEM
02 -MAPPING THE FLOW
CORE JOURNEYS
Redesigning the essential interactions that define modern banking experiences.
Credit Score
Credit score function that provides insights on what’s impacting the number.
CUSTOM
Withdrawal by Check
Allowing users withdraw checks in few clicks.
OOTB
CUSTOM
Product Explore
A banking product hub that helps users understand and compare among options.
CUSTOM
Card Ordering
Seamless flow to order a new card within a minute.
CUSTOM
CD Maturity Option
Help users manage their Certificate of Deposit easily.
In progress - shipping in Q4 2026.
Account Details
Full control over payments, Balance transfer and Cash advance.
OOTB
Dashboard
A customizable dashboard help users access key feature and information.
OOTB
CUSTOM
CUSTOM